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Support Policy

Describes your chance of getting Support from us

Bugs

Found a bug in one of our products? Please provide us the steps to replicate the bug and we will do our best to solve the problem.

Chance of getting support
Excellent

95 %

Display Issues

If the product does not display like in our demo pages, please provide us with login details and we will try to fix the issue for you.

Chance of getting support
Very good

85 %

Configuration

We are always willing to help you to identify technical problems and give you tips or tutorials how to configurate the product.

Chance of getting support
Very good

85 %

3rd party products

Our products are tested to work without problems at a clean Joomla installation. If they don't work with 3rd party extensions or templates, we can help you to locate the issue but we can't guarantee to fix the problem.

Chance of getting support
Sometimes

50 %

Javascript conflicts

If there are javascript errors in your site caused of 3rd party extensions, templates or other scripts, you must solve these errors first before asking for support for our products.

Chance of getting support
Not really

30 %

Old Versions

If you are using a old or outdated Version of a product or an older version of Joomla, we will try to help you to solve the issue but there is not much we can do if you don't update to the latest versions.

Chance of getting support
Rarely

20 %

Customizations

Customization is nothing we offer in our support policy. Of course you're free to ask but in most cases we are not available for custom work. Please use other Services or freelancers for this task.

Chance of getting support
Very Rarely

15 %

Localhost

If you are working on localhost and would receive help from us this could be very tricky. We can't check the Debug Console or our favourite Tools to detect Errors on your site.

Chance of getting support
Very Very Rarely

10 %

Server & Hosting

We're no technical experts in Server or Hosting Questions and that isn't also our task. So if the product isn't running cause of such problems you have to ask your Hoster for this.

Chance of getting support
Zero

0 %

Old Browsers

You or your Clients are still running old Browsers like IE8 and below or old iOS Versions? We're sorry but we only support modern browsers like Chrome, Firefox, IE9+ and similar.

Chance of getting support
Zero

0 %

Expired Support

You have bought a product a year ago and now want to update your site or Joomla Versions and run into problems? We only support valid purchases for last 6 months.

Chance of getting support
Zero

0 %


Please note the following

We can not provide support if you post only a single line question without any detailed description of the problem.

Sentences and Questions like 'Nothing works' or 'The Extension is broken' don't help you and don't help us, so please give us a few more details. Support requests without links and/or login details will be automatically labeled as lower priority, resulting to longer answering time.

Help us to help you. Login Details can be submitted inside private Tickets safely.

About WS-Theme

WS-Theme was founded by Oliver Mayer in the year 2012 in Germany.

From the beginning we're focused at Template & Extension Development.

Read more

Template Demo Extension Demo